Mount Chromius Ledger is an official online business offering digital services, creative services, and physical products through our website. By purchasing a service or product from Mount Chromius Ledger, customers agree to the terms outlined below.

For service-based orders, including video editing, UI implementation, and other digital services, customers may request a refund within 18 hours after the order is placed. Once the 18-hour refund period has passed, the order may no longer be eligible for a refund, particularly if work on the requested service has already begun.

For most physical products purchased through our online store, customers may request a refund within 14 days after the product has been delivered if the product arrives faulty, damaged, defective, or does not function as advertised. Customers may be asked to provide photographs, videos, or other reasonable evidence of the issue so that the claim can be reviewed. Approved refunds will be processed through the payment method used for the original purchase.

Please note that some products sold through Mount Chromius Ledger may not be eligible for returns or refunds due to the specific return policy established by the product's supplier. Products with different or no-refund conditions will be clearly identified on the applicable product page whenever possible. Customers should review the product-specific refund and return terms before completing their purchase.

Product returns and refunds may also be subject to the applicable supplier's policies. Mount Chromius Ledger will work with the supplier when necessary to process eligible returns, refunds, replacements, or defective-product claims. However, a supplier's individual policy may vary from product to product.

Mount Chromius Ledger reserves the right to review refund requests individually and may deny requests that do not meet the applicable refund requirements. Nothing in this policy is intended to limit any rights or protections that customers may have under applicable law.

By placing an order, the customer acknowledges that they have reviewed and agreed to these Terms of Service and the applicable refund and return conditions for their purchase.